Issue Resolution Group (IRG)

Programme Change Request CR062: Issue Resolution Group (IRG) – MHHS Programme Governance Framework Update introduces a new governance group to manage and resolve material issues which impact Programme delivery.

On 2 July 2025, the Programme Steering Group (PSG) approved CR062 and the IRG Terms of Reference, which you can view below. This means that a new issue resolution governance group will be formed for Milestone (M10), that will run until M15. 

Issue Resolution Group (IRG) Terms of Reference

The IRG responsibilities are to be the ‘resolver of last resort’ and the group may be invoked by the Senior Responsible Owner (SRO) to expedite the resolution of an issue that has exceeded the service management resolution thresholds and is sufficiently material that:

a) the Exit Date for Early Life Support (ELS) is compromised or

b) the Migration schedule is compromised placing M15 at risk or

c) an issue leads to consumer detriment with no agreed rectification plan in place

IRG is separate and will not replicate Service management. IRG members must be technically knowledgeable of their system design and empowered to support IRG decision-making.

An IRG meeting may be convened at short notice, as and when issues are identified, although as much notice as possible will be given.

You can view all the relevant meeting documentation in the library at the bottom of this page.

What happens next?

The nomination process has now closed. Thank you to everyone who submitted a nomination. The Programme has validated submissions and you can view the representatives via the link below:

Issue Resolution Group (IRG) Primary Representatives

Now that this group and members are established, a series of rehearsals will be conducted before Milestone 10 (M10), to finalise communications and ensure that members attend the meeting at short notice and practice issue resolution.

Please note that IRG is separate to central party Service Management.

If you have any questions, please email PMO@mhhsprogramme.co.uk 

IRG Escalation 

To submit an escalation, please complete and submit the IRG Escalation Form below:

IRG Escalation Form

Below you can view the IRG Process Map, which sets out the IRG processes for Issue escalation, triage and IRG decision-making.  

IRG Process Map

If you have any questions, please email PMO@mhhsprogramme.co.uk