MHHS Webinars & Open Days

MHHS Open Day: 25 March 2025

Thank you to everyone for coming to our MHHS Open Day  on 25 March 2025. We were delighted that over 200 people were able to join us, either in person or virtually. The day was a big success, with engaging sessions and lots of questions asked throughout the day.   

The focus of this Open Day was to build a shared understanding of Programme and participant readiness for Milestone 10 (M10) and beyond. The Programme provided an overview of key activities that need to happen to reach M10 and clarified what is required of participants beyond M10 as we move into the new arrangements.  

If you couldn’t make the Open Day, or you want to remind yourself of some of the content, you can view the presentation slides below:

MHHS Open Day Presentation Slides

You can view the recordings from all the sessions via the link below. Here's a reminder of the topics covered on the day:

• Welcome & Senior Responsible Owner (SRO) Perspectives
• Ofgem Address
• MHHS Programme Update
• 26 weeks to Go Live
• Overview of Independent Programme Assurance (IPA) Milestone 10 Assurance Activities
• Participant Journey to Live Operation
• Qualification Health Check
• Feedback & Close

MHHS Open Day 2025: All recordings

We've pulled together a Q&A document capturing questions that were asked throughout the day. You can view this below:

MHHS Open Day Q&A

Click here for a short feedback survey. We encourage you to please take five minutes to complete this. Thank you to everyone who has already responded.   

If you have any other queries or you'd like to provide any additional feedback, please email us at PPC@mhhsprogramme.co.uk  

• April

  23

  Thursday

  IPA Webinar: Consequential Change PPIR

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  Please note this Webinar is being held on behalf of the IPA and not the MHHS Programme:

  This webinar invite has been issued to all Programme Participants in Migration Pathways 1 - 12, which includes Suppliers & Agents and Third-Party Service Providers.

  The IPA invite you to attend a webinar on Thursday 23 April 2026, 1 - 2 pm to walk through the upcoming Consequential Change PPIR which will be issued on Friday 1 May 2026.

  All participants are encouraged to attend the webinar to understand more about the intended outcomes and key considerations for responding to the PPIR. The supporting guidance pack that will be issued alongside the PPIR will be presented at the webinar.

  The webinar will be recorded and the recording uploaded to the MHHS website and Programme Collaboration Base for participants to revisit at leisure. 

   

• April

  29

  Wednesday

  MHHS Webinar: M16 Settlement Timetable Consultation

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  This webinar invite has been issued to all Programme participant Principal Contacts.  Participants may want to ensure that those representatives within their organisation interested in settlement system or operations attend this webinar. 

  This webinar is in support of the upcoming M16 Settlement Timetable Consultation.

  To support delivery of the Ofgem-directed M16 settlement timetable reduction, the Settlement Timetable Expert Group (STEG), has been developing reporting frameworks and success criteria to enable informed decision-making.

  The Programme and STEG are now seeking input from industry stakeholders to ensure the proposed reporting and decision criteria are robust and appropriate, ahead of making a recommendation to Migration and Cutover Advisory Group (MCAG) in June.

  Given the complex and technical nature of this topic:

  •  The consultation period has been extended to four weeks, running from 29 April to 26 May, (subject to MCAG approval).

  •   The consultation will be supported by this explainer webinar on 29 April.  The webinar will take participants through the history, a detailed overview of the M16 approach and delivery process, the STEG consultation and next steps.  The webinar recording and presentation material will be published on the MHHS Website and Collaboration Base pages. 

  •    Participants will be supported by three question and answer sessions on 6 May, 13 May and 20 May.   The sessions will be open to any participant interested in settlement system or operations and will give participants an opportunity to ask questions.  Or parties can submit their questions to PPC@mhhsprogramme.co.uk.  A question-and-answer repository will be presented at the QA sessions and maintained centrally and published on the MHHS Website and Collaboration Base pages. 

  Further related information below:

  The Settlement Timetable Expert Group (STEG) is a technical expert Subgroup that sits under the Migration & Cutover Advisory Group (MCAG). STEG is responsible for developing and delivering work related to implementing the new Settlement Timetable, (Milestone M16: Cutover to the new Settlement Timetable).  As part of these responsibilities to deliver the Ofgem directed MHHS Target Operating Model (TOM), the M16 Programme milestone introduces a new Settlement Timetable that:

  •  Reduces the Final Reconciliation (RF) period from 14 months to seven months, and subsequently to four months; and

  •  Changes the first financial settlement run (SF) from 15 Working Days (WD) to seven WD.

  The Transition Design sets out an initial decision point in October 2026 to implement the RF reduction to seven months (applicable to Settlement days from October 2026) in the Settlement Calendar live from 1 April 2027.   Further decision points in Q1 2027 will implement the RF reduction to four months and change of the SF run to seven WD (in a further Settlement Calendar).

  The STEG have developed the data and criteria required to support decision-making at the Transition Design decision points.  This includes monitor settlement and migration data on an ongoing basis, including related issues, to inform recommendations on implementing the new Settlement Timetable. 

  Following the STEG M16 consultation and the subsequent MCAG approval, STEG will monitor and report the agreed settlement and migration data, against the agreed criteria, before making the October, April and May recommendations