Service Management Strategy
Please note: Service Management updates and related artefacts will no longer be published on the MHHS website as this activity is transitioning into Elexon business as usual (BAU) processes.
If you have any questions on Service Management, please contact Elexon Support.
The MHHS Service Management Strategy document defines the strategy which will underpin the management of the new MHHS services.
With the launch of key new central systems at Milestone 10 (M10) and generally much greater interconnectivity across the industry as a result of moving to the MHHS Target Operating Model (TOM), there is a requirement to introduce new service management capability to the industry to manage the delivery of the services provided by these new systems.
Within this document, only the MHHS Service Management strategy is considered. The strategy is intended to be high-level and provides a starting point and a framework for subsequent delivery phases to be delivered by Elexon, namely the Service Design, to design the requisite lower-level detail.
On Tuesday 27 February 2024, the Migration and Cutover Advisory Group (MCAG) approved v1.0 of the MHHS Service Management Strategy which you can view below:
MHHS Service Management Strategy
If you have any questions, please email the Transition & Operational Readiness team at OpReadiness@mhhsprogramme.co.uk
Elexon Helix Service Operating Manual & Service Definition documents
The Helix Service User Operating Manual serves as a guide to manage and maintain systems supporting MHHS; ensuring that IT operations have all the required information to run smoothly, consistently, and efficiently, by providing clear, documented procedures and guidelines.
You can view the Helix Service Operating Manual v2.0 on the About the Elexon Support enquiry service page of the Elexon website, under the Service Level Agreements heading, and the Operational user guidance section.
The Service Definition Document (SDD) defines the key support processes relating to the delivery of MHHS at a high-level. The document serves as a reference point for both Service Users and Service Partners, providing a high-level view of how Elexon will support new services.
The Low-Level Service Definition Document (LLSD) defines the key support processes and integration with Elexon’s Service Portal relating to the delivery of MHHS. It covers the required service management processes and procedures used by Elexon Service Providers and Service Users based on current ITIL v4 best practice.
You can view the SDD and LLSD on the About the Elexon Support enquiry service page of the Elexon website, under the Service Level Agreements heading, and the Service Definition documents section.
If you have any questions, please email Helixservicemanagement@elexon.co.uk
